Santander Bank forced to compensate phone-less customers
Santander had to pay its customers in the UK up to £600 each, after complaints that the financial institution forced them to use mobile phones for online banking.
The outrage was caused by 2019 anti-fraud measures that required customers to confirm their identities via a text message passcode which they were supposed to receive on their mobile phones.
Those without phones – like disabled or elderly – were left blocked from logging into their own accounts and services, as there was no option to use email or other means of verification
