Among the incidents listed by the company were general “Performance Degradation” and a “Service disruption-Salesforce Multi-Cloud issue,” which the company said in an incident log “was triggered by a patch release implemented by a third-party vendor.
The third-party vendor has successfully deployed a permanent fix to address the issue.”
That appears to be referring to an update launched by CrowdStrike, a cybersecurity vendor used commonly in corporate settings, which caused issues on machines running Microsoft Windows.
Salesforce did not immediately respond to a request for comment from SFGATE, but an ongoing incident log on the company’s website offers a window into how things played out.
In the first update to the “multi-cloud issue,” posted at 12:48 a.m. Friday, the company wrote that it had “implemented a workaround” by turning off its CrowdStrike services and was “in the process of restarting the impacted servers.
There was a positive response after the restart.” The message promised an update “in 30 minutes or sooner.”
Forty-nine minutes later, at 1:37 a.m., the company wrote that its workaround was “seeing positive results” and that the “third-party vendor” was working on a “permanent fix.” Updates continued to flow in, and one posted at 3:11 a.m.
Friday garnered some attention on X.
It suggested users manually delete a specific file within their computers’ operating systems, prompting one poster to dub the guidance “satire written by reality.”
