In a news release on Monday, Microsoft said the launch of its new Dynamics 365 Copilot will provide interactive, AI-powered assistance across business functions.
Microsoft’s line of business intelligence tools within its Power Platform service was updated with the new features.
Under the new ChatGPT service, the Power Platform’s Power Virtual Agent, a tool used for businesses to build and create chatbots, can now connect to internal company resources to help generate summaries from customers’ queries.
“This means that out of the box, the bot is ready to answer user questions based on the information on your site—all without authoring a single topic or spending additional development cycles,” the news release said.
“This gives developers more time to focus on building complex conversation flows and delivering increased resolution rates and improved customer outcomes.”
The company also integrated ChatGPT into Power Platform’s AI Builder, which aims to let businesses automate their workflows, and launched a new version of its Dynamics 365 Copilot using the new technology.
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