Chicago Chili’s greeter attacked after customers object to wait time, video shows
A 19-year-old greeter at a Chicago Chili’s was attacked by a group after they became upset over a 30-minute wait time and misinterpreted her standard farewell as sarcasm.
Video shows members of the group returning to the restaurant and punching, kicking, and pulling the employee’s hair before fleeing the scene.
The employee, bruised but determined, says she did nothing wrong and wants the attackers arrested; Chicago police are investigating, and Chili’s has not commented.
The confrontation began inside a Chili’s restaurant at Marshfield Plaza in the 1700 block of West 119th Street. According to the greeter, identified only as Drew, a group listed as “Jay, party of six” became upset after learning about the wait time.
“I said ‘it’s going to be another 30 minutes.’ They were upset and started yelling ‘30 minutes’ and being aggressive,” said Brianna Drew.
As the group walked out, Drew said she delivered the same farewell she gives every customer.
“When they decided they were going to leave, I said, ‘alright, y’all enjoy the rest of your day’ and they assumed I was being sarcastic and play with them. That’s brand standard.”
