13WGME – The incident was first reported last Wednesday when Hannaford said some stores and pharmacies were experiencing a “network issue”.
More than a week after Hannaford supermarkets were impacted by a cybersecurity incident, many of the grocer’s online services remain down.
Two days later the chain’s parent company, Netherlands-based Ahold Delhaize, confirmed it had detected a “cybersecurity issue” within its US network and took some systems offline to protect them.
While the supermarket chain said stores have remained open while they work to fix the problem, online services like Hannaford’s website, its app and “To Go” ordering system have been unavailable.
Hannaford’s last update to customers was posted on Facebook last Friday where they said “recovery efforts are still underway” and that they apologize for the inconvenience this incident has caused.
However, it remains unclear how much longer the online services will remain unavailable and what the wider impact of this cybersecurity situation may be.
Hannaford and its parent company didn’t directly answer emailed questions from the CBS13 I-Team asking for more details about when online services will be restored and if any customer or employee data was compromised as a result of the incident.
Instead, a spokesperson for Ahold Delhaize provided the following statement:
“Ahold Delhaize USA’s brands’ stores are open and serving our customers. While we have largely returned to providing the level of support that our customers expect across our brands, certain customers may still experience service delays or interruptions. Beyond that, we would refer you to the press release Ahold Delhaize issued on Friday, Nov. 8.”
The grocery giant previously said it had notified law enforcement of this cybersecurity issue.
