Employees should be prepared to work longer hours and not be afraid to let work impinge on their personal lives, Shah said in the email note, sent to them last week and first reported on by Business Insider and confirmed as accurate by USA TODAY and other outlets.
“Working long hours, being responsive, blending work and life, is not anything to shy away from,” Shah said in the email. “There is not a lot of history of laziness being rewarded with success.
Hard work is an essential ingredient in any recipe for success. I embrace this, and the most successful people I know do as well.”
He sought to enlighten workers on the accuracy of “Nirajisms,” some sayings about workplace culture attributed to the CEO but are either “not true, are old and no longer applicable, or are taken out of context,” Shah said.
“The one I would reference here that I heard was ‘Niraj said that he does not think that we should work late.’ I would suggest that this is laughably false,” the CEO wrote.
“Hard work is essential for success, and a key part of getting things done. Everyone deserves to have a great personal life – everyone manages that in their own way – ambitious people find ways to blend and balance the two.”
Shah kicked off the note by saying Wayfair, which cut 5% of its workforce in 2022, had turned a corner. Last month, the company reported sales of $2.9 billion in the quarter ending Sept. 30, 2023, up 3.7% over the previous year.
Its third-quarter net loss of $163 million, is 42% lower than the $283 million net loss in the same quarter in 2022.
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